OpenDesk
Top pick Open source
FreeFree forever
Overview
OpenDesk combines customer conversations automation SLAs reports and a knowledge base in one support platform. Ollie provides AI-powered replies summaries triage translation and tool actions while the entire platform can run on your own server with unlimited mailboxes and team members.
Key features
- Shared inbox
- Email support
- Live chat
- AI-assisted replies
- AI summaries and triage
- Knowledge base
- Automations and SLAs
- Reports and CSAT
- REST API and webhooks
- MCP tool integration
- Desktop apps
- Self-hosted deployment
- Postgres backend
- Apache-2.0 license
